|Your satisfaction is always our first
priority. In the unlikely event that you are not completely satisfied with
your purchase, please contact
us and we will make every effort remedy this.
You may return merchandise within 30 days of the shipment
date for exchange or refund provided merchandise is in its original
condition (e.g., shoes must not be soiled or damaged in any way - to
avoid this, we recommend your trying on your new shoes while standing on a
clean towel or carpet). Merchandise that shows signs of wear or tampering
will not be accepted and the customer will bear the cost of return shipping
and handling. Once we have received your returned merchandise we will
process your exchange or refund. Please note that unless we made an error in
shipping merchandise other than that which was ordered, the customer will
bear the cost of return shipping and handling.
If you are not in a hurry, then please enclose your
exchange or refund request with your return. If you need a replacement size
and/or style right away, then you may place your order online and we will
credit you upon the safe receipt of your return.
Abiding by health regulations, we can only accept returns
on accessory merchandise (bras, socks, etc.) with all original tags
attached, not worn/not used, altered or damaged in any way - the customer will
bear the cost of return shipping and handling for returned products not
meeting these requirements.
Regrettably, merchandise kept for more than 30 days is not
acceptable for a refund.
All "CLEARANCE" sales are considered FINAL (i.e.,
clearance sale items may be returned, provided merchandise is in its
original condition, for size exchange or, if no size exchange is available,
for store credit only; NO CASH REFUNDS WILL BE GIVEN FOR THE RETURN OF
CLEARANCE SALE ITEMS).
Using a shipping envelope, box or other appropriate
packing material**, please wrap the merchandise securely
and in its original packaging (i.e., in hard shoe box or soft shoe bag) and include a copy
of your packing slip or receipt and reasons for the return (please do NOT
write on or place shipping labels, tape, etc. directly onto original packaging or you
may be charged a repackaging fee). For your protection, we
recommend that you use UPS, FedEx or Insured USPS for return shipment, as we
cannot be responsible for merchandise lost or damaged during return
shipment. All returns should be sent with pre-paid shipping to: Attn: Returns
& Exchanges, Corr's Irish Shoes, 15 East Putnam Avenue, Ste. 393, Greenwich,
CT 06830. If you are residing outside of North America and have
ordered from us directly, please contact us for an alternative address.
Should you have any further questions regarding our
Return Policy, please let us know.
Thank you for your cooperation.